- Should an Italian company really pay attention to this Apple move?
- What actually happened between Apple and Klarna?
- Who wins and who loses with this deal?
- Three concrete scenarios: what changes for an e-commerce, a professional firm, and a manufacturing company?
- Why is BNPL relevant for Italian companies right now?
- What tools and models exist to apply this logic to my business?
- Which rules and risks do I need to keep an eye on?
- How do you get started: steps to apply this logic to your business
- What mistakes are most common when trying to replicate this model?
- How do I know if the strategy is working for my business?
- The refurbished market: a side effect worth considering?
- Is this model worth adopting for your business?
- How we see it at SHM
- Frequently Asked Questions
- Apple and Klarna have launched "Apple Upgrade," a lease-to-own program for iPhone, iPad and Mac: monthly payments from $17.99/month in the US, with an upgrade option at the end of the contract.
- Apple prices rose by up to 25% in 2026: leasing helps maintain volumes without touching the brand's perceived value.
- BNPL (interest-free installment payments) in Italy is already worth €9.9 billion and involves 17% of Italians: the model is mature, and companies can learn from Apple's strategy.
- For anyone managing campaigns and pricing, the message is clear: the barrier to entry matters as much as the absolute price.
Updated October 28, 2026
A 256 GB iPhone 17 now costs €1,129 in Italy: €150 more than a year ago, with no technical changes. Apple found its answer: don't lower prices, spread them over time with Klarna.
Should an Italian company really pay attention to this Apple move?
Yes, because the lease-to-own model solves a problem many companies with premium products know well: a high price holds back purchases even when the customer wants the product. The Apple-Klarna strategy is a textbook case that applies to many industries.
On July 21, 2026, TechCrunch reported the official news: Apple and Klarna have signed a partnership to launch a lease-to-own program, meaning a lease with a final purchase option, for iPhone, iPad and Mac. Customers pay monthly installments and, at the end of the contract, they can own the device or swap it for a new model.
The program is called Apple Upgrade and launched in the US on July 28, 2026, with payments starting at $17.99 per month. Trade-in, trading in your old device, lowers the monthly payment even further.
| Your situation | Is this model worth studying? | why |
|---|---|---|
| You sell products or services with a high average ticket (>€500) | Yes | Leasing lowers the barrier to entry without discounting the price |
| You have a product renewal cycle (e.g. software, devices, machinery) | Yes | Lease-to-own builds loyalty and generates scheduled upgrades |
| You run ad campaigns focused on customer acquisition | Yes | A monthly payment is a more effective message than the full price in many segments |
| You sell low-priced commodities | No, for now | The model adds no value if price isn't a real barrier |
| You operate in B2B with multi-year contracts already in place | Already done | Operating leases have existed for years: just evaluate whether to optimize them |
What actually happened between Apple and Klarna?
Apple raised prices by up to 25% in 2026 and responded to the risk of losing customers with a flexible leasing program. Klarna brings its BNPL infrastructure and an established user base in Europe and North America.
The context matters. Apple raised the prices of all iPhones still on the price list in Italy with no technical changes: the 256 GB iPhone 17 went from €979 to €1,129 (+€150, about +15%). MacBook, iPad and Mac prices rose by up to 25%, driven by the rising cost of memory chips fueled by AI demand.
A hike like that, without a flexible payment alternative, would have pushed many customers toward Android or the refurbished market. Leasing is the answer: the price stays high (and the brand stays premium), but the monthly payment makes the purchase accessible to a much wider range of users.
Klarna is not just a payment intermediary. It's Europe's BNPL leader — Buy Now Pay Later, the system that lets you buy now and pay in installments, often interest-free. Bringing Klarna into the Apple ecosystem means reaching millions of users already used to this payment model, especially in Northern Europe and North America.
The Apple Upgrade program also includes the option to upgrade at the end of the contract, turning every customer into a repeat buyer with a predictable renewal cycle.

Who wins and who loses with this deal?
Apple keeps premium prices and volumes. Klarna gains visibility and transactions on a global brand. Consumers get access to expensive devices with manageable payments. Traditional retailers and Android manufacturers feel the most pressure.
| Actor | What they gain | What they risk |
|---|---|---|
| Apple | Stable volumes despite price increases, loyalty through an upgrade cycle | Dependence on an external financial partner |
| Klarna | Access to the Apple ecosystem, millions of new BNPL users | Credit risk on high-value devices |
| End consumer | Access to premium devices with a low monthly payment | Total cost potentially higher than the full price |
| Traditional retailer | Possible increase in store traffic | Squeezed margins, less pricing leverage |
| Android competitors | No direct benefit | Competitive pressure on the mid and low end |
The key point for anyone running ad campaigns: Apple didn't offer a discount. It changed the frame, meaning how the price is perceived. An iPhone at €1,129 is scary. The same iPhone at $17.99 a month feels like a streaming subscription.
This is the principle behind many of the most effective campaigns in automotive, B2B software and subscription services. Apple has applied it to consumer hardware on a global scale.
Three concrete scenarios: what changes for an e-commerce, a professional firm, and a manufacturing company?
The lease-to-own model changes the structure of the ad message and the logic of customer acquisition across very different industries.
Illustrative examples: numbers are meant to show the reasoning, they are not real customer data.
| Company type | Product/service | Current barrier | How the model applies | Campaign message |
|---|---|---|---|---|
| Electronics e-commerce | €1,200 laptop | High perceived price | 24-month interest-free installments via BNPL | "From €50/month, upgrade included" |
| Professional firm (software) | Management suite at €4,800/year | Annual budget locked | Monthly subscription with free trial | "Try it for 30 days, then €400/month" |
| Manufacturing company | €80,000 machine | High capex, slow approval | Operating lease with maintenance included | "No upfront investment, fixed monthly fee" |
In all three cases, the ad message changes radically. You no longer sell the product: you sell access to the product. This moves the competitive comparison from the spec sheet to the monthly payment, a field where companies with a well-built financial model almost always win.
Anyone running Meta or Google campaigns knows that the full price in an ad often holds back conversions. Replacing it with the monthly payment, as many automotive brands already do, can improve click-through rate and lower cost per acquisition. To learn more about structuring these messages, see also our analysis on how to connect marketing KPIs to revenue data.

Why is BNPL relevant for Italian companies right now?
BNPL in Italy reached €9.9 billion in transaction volume in 2025, up 45% in a year. It's no longer a niche: 17% of Italians already use it.
Data from the Osservatorio Innovative Payments of Politecnico di Milano show growth without precedent in Italian digital payments. The online component of BNPL is growing 50% year over year.
According to Banca d’Italia data reported by Sky TG24, BNPL use among Italian households rose from 4% in 2022 to 30% in 2025. The average amount per installment plan is around €200: still far from Apple devices, but the culture of paying in installments is consolidating fast.
Across Europe, BNPL already accounts for 9% of e-commerce transactions, according to the Global Payment Report 2025 cited by capitalist.it. Italy is still below the European average (5%), but the gap is closing. Germany and Sweden, where BNPL exceeds 20% of online transactions, show where the Italian market could be heading in the coming years.
What tools and models exist to apply this logic to my business?
There are at least three paths: integrate a BNPL provider into your e-commerce store, set up an operating lease for B2B products, or work on the ad message without changing your sales model.
| Approach | Suitable for | Cost/complexity | Impact on ad messaging |
|---|---|---|---|
| BNPL integration (Klarna, Scalapay, Sofort) | B2C e-commerce, ticket size €100-2,000 | Low (plugin or API) | High: you communicate the installment, not the full price |
| Operating lease / leasing | B2B, machinery, software, company devices | Medium (agreement with a leasing company) | High: capex disappears from the message |
| Monthly subscription (SaaS) | Software, services, content | Medium-high (requires a platform) | Very high: the annual price disappears |
| "Installment" message without changing model | Any industry with financing already available | None | Medium: works only if the financing is truly accessible |
The right choice depends on average ticket size, purchase cycle and the company's financial structure. An e-commerce store selling electronics can integrate Klarna or Scalapay in a few days. An industrial machinery maker needs an agreement with a leasing company, but the competitive advantage is far greater because competitors rarely do it well.
The ad message is separate from the financial structure. Even without changing anything in your sales model, communicating the monthly payment of financing that's already available can improve campaign performance. It's one of the most underrated levers in marketing and ad performance for high-value products.
Which rules and risks do I need to keep an eye on?
BNPL is under the scrutiny of European authorities: a new EU directive imposes transparency obligations and creditworthiness checks. If you use it as a marketing lever, you need to know the limits.
Banca d’Italia has sent a clear signal: BNPL's rapid growth brings risks of over-indebtedness, especially among younger consumers. The new European Consumer Credit Directive (CCD2) extends protections to BNPL products, requiring creditworthiness assessments and stricter disclosure obligations.
For companies integrating BNPL into their e-commerce, this means two practical things: first, the chosen provider must comply with European regulations; second, the ad message can't hide the total cost of the product. Communicating only the installment without showing the full price and contract terms is a practice the authorities are monitoring.
| Risk | Who is affected | How to manage it |
|---|---|---|
| Non-compliance with the CCD2 directive | Anyone integrating BNPL into their site | Choose certified providers, check the legal copy |
| Misleading message about the installment | Anyone running campaigns focused on the monthly payment | Always show the total price and terms |
| Customer over-indebtedness | High-ticket industries with vulnerable customers | Assess creditworthiness, not just conversion |
| Dependence on a single provider | Anyone building their model on Klarna or similar | Diversify or have a contractual plan B |
| Margins squeezed by the cost of the BNPL service | Low-margin e-commerce | Build the provider's cost into the selling price |
How do you get started: steps to apply this logic to your business
Start by analyzing your average ticket and purchase cycle, then choose the model that fits best and test your ad message before changing your financial structure.
- 1 · Marketing manager / ownerAnalyze your average ticket and purchase barrierCalculate how many potential customers abandon the cart or the quote because of price. If the abandonment rate is high on products customers want, price is a real barrier.
- 2 · Marketing + finance teamChoose the model: BNPL, leasing or subscriptionFor B2C with tickets of €100-2,000: integrate a BNPL provider. For B2B or high-ticket items: consider operating leases. For digital services: consider switching to a monthly subscription.
- 3 · Marketing teamTest the "installment" message in your existing campaignsBefore changing your financial model, test an ad featuring the monthly installment (if you already have financing available). Measure click-through rate and cost per acquisition against the full-price message.
- 4 · Legal / compliance teamCheck regulatory complianceMake sure your chosen BNPL provider complies with the CCD2 directive. Have your ad copy reviewed to ensure the total price is always visible.
- 5 · Marketing managerMeasure and optimizeTrack conversion rate, cost per acquisition and average order value. The installment message only works if customers perceive the product's value: it's not a fix for products with weak positioning.
What mistakes are most common when trying to replicate this model?
The most common mistake is using installments as a shortcut to sell products the market doesn't want at full price. Lease-to-own only works if the product already has strong positioning.
Apple can afford to do this because the brand is worth it. A product without clear positioning doesn't become desirable just because you can pay in installments. Installments lower the barrier to entry; they don't build desire.
The second common mistake is not factoring the BNPL provider's cost into the selling price. Klarna and its competitors charge the merchant (the seller) a fee: if you don't include it in the price, it eats into your margin. For a low-margin e-commerce store, this can turn an opportunity into a problem.
| Error | Why it happens | How to avoid it |
|---|---|---|
| Using installments for products without positioning | It's a shortcut to fix low sales | Work on the brand first, then on the financial lever |
| Not including the BNPL cost in the price | You only look at conversion, not margin | Calculate the provider's fee before activating |
| Showing only the installment, hiding the total | You want to maximize clicks | Legal risk: always show the full price and conditions |
| Activating BNPL without testing the message | You change the model before validating the hypothesis | Test with A/B ads first, then integrate the provider |
| Choosing the wrong provider for your market | You pick the best-known, not the best-suited | Check the provider's penetration in your customer segment |
How do I know if the strategy is working for my business?
The signals to monitor are conversion rate, cost per acquisition and average order value: if installments lower the barrier, all three should improve.
| Indicator | What it measures | Positive signal | Red flag |
|---|---|---|---|
| Conversion rate (installments vs. full price) | Effectiveness of the installment message | Increase of >15% with the installment message | No difference: price wasn't the barrier |
| Cost per acquisition (CPA) | Campaign efficiency | CPA dropping with the installment message | CPA flat or rising: review your targeting |
| Average order value (AOV) | Effect on average ticket | AOV flat or rising (upsell) | AOV dropping: customers only pick the cheapest products |
| Checkout abandonment rate | Barrier at the moment of purchase | Abandonment drops after BNPL integration | Abandonment flat: the problem lies elsewhere |
| Net margin per order | Model sustainability | Margin holds after the provider's cost | Margin dropping: recalculate your selling price |
Track these indicators alongside your campaign analysis. An ad that brings more clicks but fewer qualified conversions isn't working: it's attracting people who can't afford the product even in installments. That's a sign your positioning needs rethinking before the financial lever.
If you run campaigns across multiple channels, the topic ties into correct conversion attribution. The analysis of how the Meta Pixel counts conversions is a useful starting point to avoid mismeasuring the results of these campaigns.
The refurbished market: a side effect worth considering?
Lease-to-own speeds up the device renewal cycle and fuels the refurbished market. For companies operating in this space, it's a real opportunity.
Almost 1 in 5 Europeans (18%) already use a second-hand smartphone, according to the Recommerce Barometer 2026 by Recommerce Group and Kantar. 37% of Europeans sold their previous device in the last 12 months, up 4 points from the year before.
A lease-to-own program like Apple Upgrade, which includes trading in your old device, puts a steady flow of used devices in good condition on the market. For refurbishers, and also for those selling accessories or support services, this is a sourcing and customer channel that will grow in the coming years.
For Italian companies that sell refurbished devices or run trade-in programs, the message is clear: Apple's lease-to-own isn't just a competitive threat, it's also an accelerator for the market they operate in. Those who position themselves well in this segment, with targeted campaigns and a clear offer, can benefit from the flow of used devices the Apple program will generate. The topic of product discovery through AI, covered in the article on AI discovery and reviews, matters for refurbished sellers too: AI is becoming an increasingly popular product search channel.
Is this model worth adopting for your business?
Worth it if you have a product with strong positioning, a high average ticket (>€500) and a high price-related abandonment rate. BNPL or leasing can lower the barrier to entry without touching the brand's perceived value.
A middle ground: your product's positioning is still being built or your ticket falls in the €200-500 range. It's worth testing the "installment" message in your campaigns before integrating a BNPL provider: measure the impact on CPA and on the quality of the customers you acquire.
Not yet if you sell low-priced commodities, have very tight margins or your customer doesn't see price as the main barrier. In that case, the financial lever won't solve the problem and adds operational complexity.
How we see it at SHM
For us, the Apple-Klarna move is a useful reminder: technology and finance are means, not ends. Lease-to-own works because Apple spent decades building a brand people truly want. The monthly installment lowers the barrier, but it doesn't create desire.
We believe many Italian companies have valuable products and services they struggle to communicate effectively. Before working on the financial lever, it's worth asking whether your positioning is clear and whether your ad message truly explains why that product is worth its price.
When we work on our clients' campaigns, whether Google Ads campaigns or Meta campaigns, the first step is always figuring out where the purchase journey breaks. Sometimes it's the price. Often it's the message. Almost always it's both. Apple's strategy also reminds us that media buying is changing: as the analysis of AI agents that buy ads explains, the way media is planned and bought is transforming fast, and those who don't keep up risk playing by outdated rules.
If you want to find out whether and how to apply this logic to your business, write to us: we always start from data, not trends.
Frequently Asked Questions
At the time of launch (July 2026), the program started in the US. Klarna is already present in Italy with its BNPL infrastructure, but the extension of the Apple Upgrade program to the European market has not yet been officially announced. It's worth keeping an eye on updates over the coming months.
BNPL (Buy Now Pay Later) splits a payment into a few installments, often interest-free, on a purchase that is completed right away. Lease-to-own is a lease agreement, in other words a rental, with a final purchase option: the customer uses the product while paying monthly installments, then can either buy it or return it at the end. Lease-to-own suits high-value products with renewal cycles.
Technical integration is generally free or low-cost (plugins for Shopify, WooCommerce, and more). The real cost is the fee the provider charges on each transaction, which ranges from 2% to 6% of the order value depending on the provider and your volume. Build this fee into your selling price so it doesn't eat into your margin.
Yes, but with clear limits. The new EU Consumer Credit Directive (CCD2) requires the total price, the APR (annual percentage rate of charge) and the contract terms to always be visible and clear. Advertising only the installment without showing the total cost is a practice regulators are watching closely and that can lead to penalties.
Yes, and B2B is often the best fit. Operating leases for machinery, software, and company devices have been around for years and are well established in many industries. What's new is bringing the "monthly payment" message into B2B lead generation campaigns, replacing the full price with a monthly fee to lower the perceived barrier.
The message changes radically: you communicate the monthly payment instead of the full price, which can improve click-through rates among price-sensitive segments. But you need to monitor the quality of the customers you acquire: a lower CPA with customers who don't complete their installment payments is not a good result. Always run an A/B test before changing all your ads.
A monthly payment doesn't sell mediocre products: it lowers the barrier to products the market already wants.
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